Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • In the Online Control Panel you will find a comprehensive Help section featuring a multitude of educational articles and frequently asked questions. They are answered by our support team of practiced techs. Simply fill in your question and our intelligent system will return the best answer.

  • Top quality support service

  • Instructional Videos

  • If you would rather see how an action is carried out or how a problem is taken care of, rather than just reading about it, then have a look at our compilation of instructional video tutorials. They cover various issues and will help you quickly learn how to work with our Online Control Panel.

  • Intuitive help center

  • A 60–Minute Response Guarantee

  • We back up our semi–dedicated servers with a 24x7x365 client care service and a 1–hour support ticket response time guarantee. Our capable technicians will be available night and day to reply to your queries and to fix any issue that you could possibly have. Just submit a client support ticket from the Help Center section and we will reply to you without any delay at all.