Technical Support Channels
A 60–Minute Response Guarantee
Each help request you send to us will be replied to within maximum sixty minutes. If for any reason whatsoever your support ticket or email needs further assistance from a system administrator, we will without delay forward it and leave a comment to let you know that your matter is being examined. If you make use of our Optional Admin Services package, all of the server management tasks included there will be carried out at a time that suits you.
A Premium–Quality Technical Support Service
- We will be online for you 24–7–365 to reply to any queries that you may have with regard to our Online Control Panel or any of the apps that we have installed for your convenience on the server. In case you also need help handling server admin procedures, order our Optional Admin Services package, which includes backup hard drive space, OS updates on a weekly basis, server monitoring and restarting services, plus troubleshooting and software installation services.
A User–Friendly Help Section
Our Online Control Panel is preinstalled for each dedicated web hosting plan. Among its characteristics is a very convenient integrated knowledgebase that will guide you step by step on all the operations that you can perform. The majority of instructional articles have video versions which demonstrate all the actions that you can carry out in a highly illustrative way. You will find the how–to articles and the video tutorials in the upper right corner of each Online Control Panel section.