There are lots of shared web hosting providers on the market, however the majority of them are resellers that have minimal resources, particularly in terms of support. One way to distinguish them is the option to contact the company over the phone. The level of support that you'll receive through this method of communication varies depending on the supplier - some offer professional phone support, various others offer common and customer support only as some matters are more time-consuming and it is far easier to be resolved through a support ticket, especially if the issue needs to be escalated. Still, it's good to know that you can get in touch with your website hosting provider as there are tons of small-scale matters which can be taken care of without difficulty and in a timely manner with a call, not mentioning that you can get more details about the services before you become a customer.
Phone Support in Shared Web Hosting
In case you choose to employ one of our Linux shared web hosting
, you will be able to contact our support team over the telephone for 14 hours per day. We will help you choose the most suitable package for your web sites since we are aware that it is better to discuss these matters with a live person. In case you already have an account, we will help you with your sales/billing questions and / or general matters, even with some tech problems that do not require a lot of time or escalation to a system administrator as it'll be better to open a support ticket for time-consuming troubles and have the entire correspondence in one place. We have phone numbers in the United States, the UK and Australia, so you are able to call the one you prefer and speak with one of our representatives.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there will always be someone to help you when you have any queries about the semi-dedicated server
plans that we provide. Whether you need to know more about the plans, you have a billing issue or some general issue, you can give us a call. Although some more technical problems could require a ticket so as to give some time to our tech support crew to investigate, we're able to help you with quite a lot of technical questions over the phone as well, saving you time and efforts. Since we have data centers on three continents - in the United states of America, Great Britain and Australia, we have local telephone lines in all of these countries as well. If you're in another country, we have a global number where you will be able to get in touch with us.