If you’ve ever got any questions connected to your web hosting account or if you face a problem with your sites, you’ll need to touch base with the respective web hosting provider’s customer support team. It may not make a difference how promptly they will reply if you’ve got a question of a generic nature, but an issue like an ill-applied software application update, for example, may lead to your site becoming damaged or unreachable on the World Wide Web. And the longer you have to wait for the support team to help you, the longer the website will be offline. If you offer goods or services online, any outage will negatively affect your website and you can lose existing or potential visitors. A lot of web hosting providers, particularly resellers, answer e-mails and trouble tickets within 24 hours, but in the online sphere this is way too long, since customers will hardly ever go back to a website that’s not working correctly over a prolonged stretch of time.
One-Hour Response Guarantee in Shared Web Hosting
Our Linux shared web hosting
offer a sixty-minute reply guarantee, which suggests that regardless of what question or predicament you may have, we’ll always be there to lend a helping hand. In reality, it rarely takes more than half an hour to get an issue solved or a query answered, and this is valid for both sales and technical matters. Our tech support staff reps are available 24-7, even on weekends and public holidays, which means that you’ll receive prompt help anytime you need it. We are aware of exactly how costly time can be, so by the time we respond to your support ticket or e-mail, we’ll have investigated the matter and, if we haven’t solved it, we’ll give you more information on what you have to do on your end, if the circumstances necessitate this. With our support services, you can be sure that there will be somebody to help you out straight away, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our help desk support staff representatives are available all the time and they’ll answer any trouble ticket that you post from our hosting Control Panel within no more than one hour. The response time is guaranteed irrespective of whether you’ve got a generic enquiry related to your semi-dedicated server
or you encounter a certain obstacle and you will not have to wait even that long for most issues. Regardless of what the nature of the issue is or what time of day or night it is, we will be there to help you, as we’re available 24/7/365 to handle any technical, general or billing issue. If you contact us about anything that’s within our capability, we’ll solve it before we respond to you, which suggests that you will not have to wait around for hours or even days while the problem persists. If there’s something that you have to do on your end, we’ll supply you with the required information – what workable solutions to try, what steps to take, etc.