A live chat is a real-time method of communication between a hosting provider's support crew and its clients. It is an efficient method to get some information about the hosting services or have some problem resolved as you are speaking with a live agent. The benefits of using a real-time chat service instead of calling or opening a support ticket are the lower chance of mistakes any time you exchange info like usernames or domain names, the faster response time as the communication is live plus the fact that you don't have to stay on the chat constantly - you'll be able to do something different while the agent investigates the issue involved. In addition, you can connect with a live chat room from any kind of computer that's connected to the world wide web, avoiding the telephone costs that you'll have to pay when you are calling to another country.
Live Chat Support in Shared Web Hosting
As we consider the fact that various problems are often resolved when you speak to a live person, we supply a live chat service for all of our potential and active customers. Our chat is online every day and our customer care agents will help you with a wide range of questions and issues. In case you aren't our client yet, you'll be able to learn more about our shared web hosting plans and the website hosting platform in general so that you can make sure that your websites will operate effectively on our servers. In case you already have an account and you've got some questions or you encounter any kind of problems with any of our solutions, you'll be able to get in touch with us through the live chat and we will provide you with the necessary information or help you troubleshoot the problem. You will have to open a support ticket for some issues that need longer time or the expertise of a sysadmin, still for a lot of standard troubles you can receive help on the spot.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as part of our services, so that if you have any questions regarding our Linux semi-dedicated servers, you will be able to speak with our customer care team at any time no matter if you've already obtained your account or not. Generally, the chat service is intended for pre-sales, billing and common questions and issues, but we are able to assist you with many tech questions as well. We will help you select the best package for your sites in case you do not have an account yet, we can respond to all of the billing questions or issues you have or we can assist you with installing your new e-mail address on your personal computer or smartphone - all the aforementioned will be done timely because our live chat service is online all day, every single day. No matter when you want assistance, you can talk with a representative and save a lot of time.