If you have purchased a hosting package and you’ve got certain inquiries with regard to a particular function/feature, or in case you’ve stumbled upon some issue and you need assistance, you should be able to touch base with the respective customer care staff. All web hosting providers use a ticketing system irrespective of whether they offer other methods of contacting them aside from it or not, due to the fact that the fastest way to fix a problem most often is to open a ticket. This form of correspondence renders the replies sent by both parties simple to track and permits the customer support staff representatives to escalate the issue in case, for example, a system administrator should interfere. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you’ll have to have at least two separate accounts to contact the help desk staff and to actually manage the hosting space. Incessantly switching between different accounts might be a burden, not to mention the fact that it requires a long period of time for most web hosting companies to process the tickets themselves.
Integrated Ticketing System in Shared Web Hosting
In stark contrast with what you may find with a lot of other web hosting providers, the ticketing system that we use with our Linux shared web hosting
is an essential part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You won’t need to memorize several sign-in credentials, since you’ll be able to manage both your tickets and the hosting account itself from one place. So, if you have an enquiry or face an issue, you can touch base with our technical support engineers right away. Our ticketing system comes with a clever search functionality. This means that even if you have sent an immense number of tickets over the years, you’ll be able to track down the one that you need without efforts. On top of that, you can check knowledge base hints on tackling commonly confronted difficulties.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is far more convenient to manage everything from one single place, which is the reason why we’ve integrated a support ticket system into the in-house built Hepsia hosting Control Panel, which comes with every single semi-dedicated server
package. This will enable you to handle the communication with our support team along with your website files, which suggests that you won’t need to remember an additional login name for a different interface. You will be able to post a new ticket or to track the status of an old one with no more than a couple of clicks whilst you are browsing the content within your account. In addition, you can go through older tickets using a clever search option or have a look at applicable help articles, which provide solutions to commonly met difficulties. The inbuilt trouble ticket system is strictly monitored 24-7 with the maximum response time being only sixty minutes, so there’ll always be somebody to help you out.