Irrespective of the fact that the hosting service supplied by the different companies is relatively the same, every provider has got their own platform with its own modifications and different ways to perform particular things. In such a case, an info-stuffed knowledge base would be amazingly useful both for persons with little to no past experience and for technically skilled individuals who will ultimately find out how particular tasks are carried out, but will waste valuable time in the meantime. The purpose of such a knowledge base is to make the service fast and easy to use, saving users plenty of time and efforts. The end result is more satisfied customers, since they can easily find the information they’re seeking, and much less work for the help desk staff members, because typically the majority of the queries and difficulties that clients have are already described in the knowledge base. If the articles themselves are properly written and encompass more things, you’ll be able to get to know more not only about your account, but also about the web hosting service as a whole.
Extensive Online Documentation in Shared Web Hosting
If you’ve purchased your very first shared web hosting
package from our company or have moved your site over to us, you will grow familiar with our services and our custom-created Hepsia hosting Control Panel before you know it due to the fact that we have compiled an extensive web-based knowledge base where you can find all the information that you could ever need – both general info with regards to the web hosting service as a whole and more concrete info about the separate features that you can make use of and the issues that you could encounter. The articles themselves are available in 2 locations. The whole article collection is accessible through the Help section of the Control Panel. You can find relevant articles about the different functions in each and every section of the Control Panel too. You can get to know how to do pretty much everything, from enabling an .htaccess config file to administering a mailing list, and all the articles offer elaborate guidelines, so you will never get confused due to an ambiguous text. Needless to say, in case you experience a more specific obstacle and you are unable to find anything about it in our knowledge base, you can touch base with our client care team representatives 24x7.
Extensive Online Documentation in Semi-dedicated Servers
Our Linux semi-dedicated servers
include detailed online help documentation where you will see info about all the features that our in-house developed Hepsia hosting Control Panel comes with, together with solutions to different questions and obstacles that you may confront. All configuration guides offer in-depth specifications, which is the reason why you will not have to worry about omitting something in case you’re intending to export a MySQL database, for example. The troubleshooting articles encompass a range of different feasible reasons for particular issues and the solution for each and every one of them, so in case you are unable to send emails even though you have the correct SMTP settings, for instance, you can swiftly find out what the reason could be and fix the issue with a few clicks in your email client. As Hepsia has quite a lot of features, you’ll be able to find relevant articles in each of its sections. In case you prefer to check out all help articles, click on the Help link, which is located in the upper right-hand side of the page.