24/7 Customer Support
Why is the provision of a high quality customer support service essential on today?s web hosting marketplace? Which are the traditional customer support channels?
The accessibility to the customer and technical support that a shared web hosting company provides can tell you a lot for the services they supply too. In case you're allowed to use just e-mail messages and tickets, you have most likely found a reseller not the hosting supplier. When this is the case, you will have to wait for several days to get a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to get in touch with the real website hosting company for additional assistance. If the supplier provides you with different options for communication with short response time available at any moment, they're almost certainly the top provider, not only a reseller. So you'll benefit from well-timed assistance and quality support since they will have instant access to the servers where your account will be created. No matter what the issue - sales or technical, it is always better to have the option to communicate with your hosting company directly using your favourite method of communication.
24/7 Customer Support in Shared Web Hosting
We acknowledge the significance of receiving assistance promptly, that's why our shared web hosting
services include 24/7 support as well as several ways of communication. If you don't have an account yet, you can easily call us or take advantage of our live chat and speak with a live agent, to find out about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up getting a service that you cannot use effectively. If you already have your hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel when the issue is strictly technical or it requires additional analysis. Unlike the vast majority of suppliers out there, we reply to all of the tickets within 1 hour, so you will not have to wait for an entire day. Our support services are accessible round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you pick, you will be able to take advantage of our 24/7 tech support services even on public holidays. All your websites will be available all the time and so will we. With a lot of connection options, you're able to choose the easiest approach to get in touch with us and find out about our services if you don't have an account yet, or request support if you are already one of our customers. You are able to phone us, have a chat with a live representative, send an e-mail or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options come with a one-hour answer time warranty, although it rarely takes over 20 min to receive assistance irrespective of the nature of the issue. With our customer and technical support services, we'll be available for you whenever you need us, not a few days afterwards.
24/7 Customer Support in VPS Servers
If you purchase a VPS server
from our company, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have a couple of local telephone numbers in the USA, the UK and Australia along with a live chat service. When you're an existing customer and you're looking for assistance with some technical issue that requires more time to investigate or resolve, you are able to open a ticket through your billing account or you'll be able to send an e-mail message and we'll handle the issue and send you an answer within the hour. The reply time is warranted 24/7, which includes holidays and weekends, still for the vast majority of problems it takes less than 30 mins to receive support. The support service covers the VPS plus all the pre-installed software it comes with, so if you need help with third-party applications, you'll be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
When you buy a dedicated server
from us, you are able to get in touch with us anytime using several channels and the max time that you'll have to wait for a response is up to one hour, so you can forget about waiting an entire day. Our customer and technical support service is accessible 24/7 no matter if it's a weekend or a holiday and we can assist you with anything related to the applications which are pre-installed on your server. To contact us about a tech issue, you will be able to open a support ticket via the Help section of your billing Control Panel or you could send us an email message. If you have any kind of common questions or you'd like to find out about our website hosting solutions before you order, you may also employ our live chat or you could call one of the local telephone numbers that we have in several countries around the world. In the event that you'd like to have assistance with third-party software that you can't install or run properly, you will be able to add the Managed Services upgrade to your package and our system administrators will assist you.